Frequently asked questions

Frequently Asked Questions

🖼️ Canvas Prints FAQ

What material are your canvases made from? Our canvases are printed on premium, artist‑grade material with rich color depth and a smooth matte finish.

Do your canvases come ready to hang? Yes — all canvases arrive stretched over a sturdy frame and ready to hang right out of the box.

How long do canvas prints last? Our prints are designed to be fade‑resistant and long‑lasting with proper care.

How do I clean my canvas? Dust gently with a dry microfiber cloth. Avoid moisture and harsh cleaners.

👕 T‑Shirts FAQ

What brand or style are your tees? We use soft, premium unisex tees designed for everyday comfort and long wear.

How do your shirts fit? They are true‑to‑size with a classic fit. For a looser feel, size up.

How should I wash my tee? Turn inside out, wash cold, and tumble dry low to preserve print quality.

🚚 Shipping FAQ

How long does shipping take? Most orders ship within 3–5 business days. Delivery times vary based on location.

Do you offer tracking? Yes — every order includes tracking information once shipped.

Do you ship internationally? At this time, we ship within the United States.

🔄 Returns & Exchanges FAQ

Do you accept returns? Yes — if your item arrives damaged or incorrect, contact us within 14 days for a replacement.

Can I exchange a size? If your tee doesn’t fit, reach out and we’ll help with an exchange when possible.

What if my order arrives damaged? Send a photo and your order number — we’ll replace it immediately.

🎨 Artwork & Design FAQ

Are your designs original? Yes — every piece is created exclusively for Phoenix Creative Co.

Do you offer custom artwork? At this time, we do not offer custom designs, but new collections are added regularly.

Will my artwork look exactly like the preview? Yes — colors may vary slightly due to screen differences, but prints match the artwork closely.

💳 Payment FAQ

What payment methods do you accept? We accept major credit cards, Shop Pay, PayPal, and other secure payment options available at checkout.

🎁 Gift Orders FAQ

Can I send an order as a gift? Absolutely — simply enter the recipient’s address at checkout.

Do you include pricing in the package? No — gift orders never include pricing.