Phoenix Creative Co , Privacy Policy

Overview Phoenix Creative Co (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our site, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you place an order or create an account, we may collect:

• Name

• Email address

• Billing and shipping address

• Payment details (processed securely by Shopify’s payment partners)

• Order history

We do not store full credit card numbers. All payment information is encrypted and handled by Shopify or its payment processors.

Automatically Collected Information

When you browse our store, Shopify automatically collects:

• IP address

• Browser type

• Device information

• Cookies

• Pages viewed

• Time spent on the site

This helps us improve our website and provide a better shopping experience.

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate about your order status

• Provide customer support

• Improve our website and services

• Prevent fraud

• Comply with legal requirements

We do not sell or rent your personal information.

Sharing Your Information

We share your information only with trusted partners necessary to operate our business:

Shopify

Our store is hosted on Shopify, which provides the e‑commerce platform and securely processes your data.

Printful (Fulfillment Partner)

We share order details (name, address, items purchased) with Printful so they can produce and ship your order.

Payment Processors

Your payment information is handled securely by Shopify Payments, PayPal, or other processors you choose at checkout.

Legal Compliance

We may disclose information if required by law or to protect our rights.

Cookies

Shopify uses cookies to:

• Maintain your shopping cart

• Keep you logged in

• Analyze site traffic

• Improve performance

You can disable cookies in your browser settings, but some features may not work properly.

Data Retention

We retain order information for our records unless you request deletion. We may keep certain data as required for tax, legal, or business purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold

• Request corrections

• Request deletion

• Request restrictions on processing

• Opt out of marketing communications

To make a request, email us at phoenixcreativeandcollc@gmail.com.

Security

We take reasonable measures to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy or your personal data, contact us at: phoenixcreativeandcollc@gmail.com