Phoenix Creative Co , Return & Refund Policy

Made‑to‑Order Products All items at Phoenix Creative Co are made to order. Because each piece is created specifically for you, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference.This policy applies to all orders, including those placed through TikTok Shop. TikTok Shop customers are fully covered by these terms."

Damaged, Misprinted, or Defective Items

If your order arrives damaged, misprinted, or otherwise defective, please contact us at phoenixcreativeandcollc@gmail.com within 14 days of delivery.

Include the following:

• Your order number

• Photos of the item

• Photos of the packaging

• A brief description of the issue

Once verified, we will issue a replacement at no cost to you. Printful (our production partner) fulfills replacements directly , you will not need to mail anything back.

Lost Packages

If your package is marked as delivered but cannot be located, or if tracking shows it lost in transit, contact us within 7 days. We will assist with a replacement or carrier claim.

Incorrect Addresses

We are not responsible for orders shipped to incorrectly provided addresses. If your order has not yet entered production, we may be able to update the address , please contact us immediately.

Returns Must Be Approved First

We do not accept physical returns unless explicitly approved. Unauthorized returns will not be accepted.

Because our products are fulfilled through Printful, most issues are resolved through replacement, not return shipping.

Refunds

Refunds are only issued if:

• A replacement cannot be provided, or

• The item is confirmed defective and you prefer a refund instead of a replacement.

Refunds are issued to the original payment method. Processing times vary by bank.

Order Cancellations

Orders may only be canceled before they enter production. Once production begins, cancellations are no longer possible.